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Leadership
The Leadership Category examines HOW your organization’s SENIOR LEADERS personal action guide and sustain your organization. Also examined are your organization’s GOVERNANCE system and HOW your organization fulfills its legal, ethical and societal responsibilities and support its KEY communities.
Strategic Planning
The Strategic Planning Category examines HOW your organization develops STRATEGIC OBJECTIVES and ACTION PLANS. Also examined are HOW your chosen STRATEGIC OBJECTIVES and ACTION PLANS are DEPLOYED and changed if circumstances require and HOW progress is measured.
Customer Focus
The CUSTOMER Focus Category examines HOW your organization engages its CUSTOMERS for long-term marketplace success. This ENGAGEMENT strategy includes HOW your organization builds a CUSTOMER-focussed culture. Also examined is HOW your organization listens to the VOICE OF ITS CUSTOMERS and uses this information to improve and identify opportunities for INNOVATION.
Measurement, Analysis and Knowledge Management
The Measurement, ANALYSIS and Knowledge Management Category examines HOW your organization selects, gathers, analyzes, manages and improves its data, information and KNOWLEDGE ASSETS and HOW it manages its information technology. The Category also examines HOW your organization reviews and uses reviews to improve its PERFORMANCE.
Workforce Focus
The Workforce Focus Category examines HOW your organization engages, manages and develops your WORKFORCE to utilize its full potential in ALIGNMENT with your organization’s overall MISSION, strategy and ACTION PLANS. The Category examines your ability to assess WORKFORCE CAPABILITY and CAPACITY needs and to build a WORKFORCE environment conducive to HIGH PERFORMANCE.
Process Management
The PROCESS Management Category examines HOW your organization designs its WORK SYSTEMS and HOW it designs, manages and improve its KEY PROCESSES for implementing those WORK SYSTEMS to deliver CUSTOMER VALUE and achieve organizational success and SUSTAINABILITY. Also examined is your readiness for emergencies.
Results
The RESULTS Category examines your organization’s PERFORMANCE and improvement in all KEY areas—product outcomes, CUSTOMER-focused outcomes, financial and market outcomes, WORKFORCE-focused outcomes, PROCESS-EFFECTIVENESS outcomes and leadership outcomes. PERFORMANCE LEVELS are examined relative to those of competitors and other organizations providing similar product offerings.
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