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IMC Ramkrishna Bajaj National Quality Award 2006
Service Category
Citation |
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Datamatics Technologies Limited, is a proficient BPO in the non-voice space. The organization
has demonstrated unique approaches, an innovation culture, and excellent deployment of
resources.
All improvements and innovations at DTL have been the result of an efficient measurement
system. This has enabled the organization to achieve several breakthroughs. A best practice.
In order to grow its services, DTL has adopted a unique sustainable home-based business model
involving one thousand dedicated housewives, called ‘knowledge associates’. These knowledge
associates are counseled and facilitated by a mentor cell. The knowledge associates have
delivered extraordinary results. DTL has now extended knowledge associates to include lowerlimb challenged persons. A noteworthy practice.
DTL believes in self managed teams. The extensive use of self managed teams has enabled DTL
to achieve high quality standards, as well as synergy of ideas from persons of diverse cultures.
Also a noteworthy practice.
We congratulate Datamatics Technologies Limited, for winning the IMC Ramkrishna Bajaj
National Quality Award 2006 in the Service Category. |
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