Dr L H Hiranandani Hospital a public charitable hospital focuses on performance improvement, team work, innovation and work force safety. It is the first multi specialty hospital in Western India to receive the prestigious NABH award in 2007.
Senior leaders have created an environment that foster legal and ethical behavior in the hospital's fabric. An Ethics Committee evaluates all ethical issues. A patient rights' charter has been created which is read out to every patient on admission - a best practice.
Dr L H Hiranandani hospital has created a unique cadre of Nurse Managers who act as shop floor managers. Monitoring of patient care through review of every aspect of patient safety results in patient satisfaction and a marked reduction in the near miss cases – a noteworthy feature.
The Hospital has a structured quality assurance and continuous monitoring program. Key indicators are identified to monitor clinical and managerial structure, process and outcome. Innovative work systems are designed to ensure their core competency – prompt delivery of quality health care. Multitasking is encouraged to enable sharing of responsibilities. The organisation nurtures a culture of motivating employees at all levels to perform well as a team.
We congratulate Dr L H Hiranandani Hospital for winning the IMC Ramkrishna Bajaj National Quality Award 2008 in the Health Care Category. |